Shipping policy

Thank you for shopping with Silla. We want you to receive your order as quickly and smoothly as possible.

Processing Time

All orders are processed within 2–5 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with your tracking number once your order has shipped.

Estimated Delivery Times

Canada: 7–14 business days
United States: 10–18 business days
International: 14–21 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

Free Shipping

We offer free standard shipping on all orders over $50 CAD.

Shipping Costs

Orders under $50 CAD are subject to a flat shipping rate calculated at checkout based on your location.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number to monitor your delivery status.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us at support@sillastore.com and we will investigate with the carrier on your behalf.

For any shipping questions, please reach out to us at support@sillastore.com.